Who We Are

Uptech Rise operates from Torhoutse Steenweg, 8200 Brugge, Belgium. When we refer to "we," "us," or "our" in this document, we mean Uptech Rise as the data controller responsible for your personal information.

You can reach our data protection team at [email protected] or by calling +3250441160 if you have questions about how we handle your data.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:

Information You Give Us Directly

• Account details: When you sign up for our learning programs or research services, we ask for your name, email address, and contact information.
• Payment information: If you purchase any of our services, we collect billing details. Payment card information is processed through secure third-party providers — we don't store complete card numbers on our servers.
• Profile preferences: You might tell us about your investment interests, experience level, or areas of focus so we can tailor our research materials to your needs.
• Communication records: When you email us, call our office, or use our contact forms, we keep those conversations to better serve you and resolve any issues.

Information We Collect Automatically

• Technical data: Your IP address, browser type, device information, and operating system help us understand how people access our site.
• Usage patterns: We track which pages you visit, how long you stay, and what content interests you most. This helps us improve our educational materials.
• Cookies and similar tech: Small files stored on your device let us remember your preferences and keep you logged in between sessions.

Information From Other Sources

Sometimes we receive information about you from public sources or business partners — for example, if you register for a webinar we're co-hosting with another educational organization. We'll always let you know when this happens.

How We Use Your Information

We're not in the business of collecting data just to have it. Everything we gather serves a specific purpose:

Sharing Your Information

We don't sell your personal data. Period. But we do share it with certain trusted partners when necessary:

• Service providers: Companies that help us run our business — like email delivery services, payment processors, and web hosting providers. They're contractually bound to keep your data secure.
• Professional advisors: Our lawyers, accountants, and consultants might need access to data when providing professional services to us.
• Legal requirements: If Belgian or EU authorities require us to disclose information, or if we need to protect our legal rights, we may share data with law enforcement or courts.
• Business transitions: In the unlikely event that we merge with another company or sell our business, your data would be transferred to the new owner (we'd notify you first).

All third parties we work with are required to respect the security of your data and treat it in accordance with Belgian and EU law.

International Data Transfers

Our servers are located within the European Union, which means your data stays protected under EU privacy standards. If we ever need to transfer data outside the EU — say, to a cloud service provider with US servers — we use approved safeguards like Standard Contractual Clauses and ensure that provider meets strict security requirements.

We'll update you if our data storage practices change in ways that affect where your information is processed.

Your Rights Under GDPR

Belgian and EU law gives you substantial control over your personal data. Here's what you can do:

• Access your data: Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
• Correct inaccuracies: If we have wrong information, you can ask us to fix it.
• Delete your data: Request that we erase your personal information (though we might need to keep some records for legal reasons).
• Restrict processing: Ask us to pause certain ways we use your data while you're disputing its accuracy or legitimacy.
• Data portability: Get your data in a machine-readable format so you can transfer it to another service provider.
• Object to processing: Tell us to stop using your data for direct marketing or other purposes based on legitimate interest.
• Withdraw consent: If we're processing data based on your consent, you can revoke that permission at any time.

To exercise any of these rights, email us at [email protected] with "Data Rights Request" in the subject line. We'll verify your identity and respond within one month (or let you know if we need more time for complex requests).

Data Security Measures

We take security seriously. Our technical and organizational measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encrypted storage for sensitive information at rest
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data internally
• Employee training on data protection practices
• Secure backup systems with regular testing
• Incident response procedures if a breach occurs

While no system is 100% impenetrable, we continuously update our security practices to stay ahead of evolving threats. If we ever experience a data breach that affects you, we'll notify you and the relevant authorities within 72 hours as required by GDPR.

How Long We Keep Your Data

We don't keep data longer than necessary. Our retention periods depend on the type of information:

• Account information: Kept while your account is active, plus 3 years after closure (Belgian accounting law requires we maintain financial records)
• Transaction records: 7 years minimum for tax and audit purposes
• Marketing preferences: Until you unsubscribe or request deletion
• Website analytics: Anonymized after 26 months
• Support correspondence: 3 years from your last interaction with us

After these periods expire, we securely delete or anonymize your data so it can't be linked back to you.

Cookies and Tracking Technologies

Our website uses cookies — small text files that help us remember your preferences and understand how you use our site. You'll see a banner when you first visit asking for your consent (Belgian law requires this).

Types of Cookies We Use

• Essential cookies: Keep you logged in and remember your language preference. These are necessary for the site to work.
• Analytics cookies: Help us see which pages are popular and where users encounter problems. We use this to improve our content.
• Preference cookies: Remember settings you've chosen, like your notification preferences.

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our website functions for you.

Children's Privacy

Our investment research services are designed for adults. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal data, please contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the new policy takes effect.

The "Last Updated" date at the top of this page shows when we last modified the policy. We encourage you to review it periodically, especially before sharing new information with us.